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Currently, we are announcing the standard availability of AWS Assistance in Korean as your preferred language, in addition to English, Japanese, and Chinese.
As the quantity of prospects speaking Korean grows, AWS Assistance is invested in delivering the most effective assist encounter achievable. You can now communicate with AWS Assistance engineers and brokers in Korean when you build a guidance case at the AWS Assist Center.
Now all clients can obtain account and billing support in Korean by email, telephone, and are living chat at no added cost through the supported hrs. For each your Help strategy, customers subscribed to Enterprise, Company On-Ramp, or Small business Assist programs can obtain personalised technical support 24 several hours a working day and 7 days a week in Korean. Clients subscribed to the Developer Assist program can get technical aid all through business hours typically described as 9:00 AM to 6:00 PM in the consumer nation as set in My Account console, excluding holiday seasons and weekends. These periods may well change in nations with various time zones.
We also added the localized user interface of the AWS Help Heart in Korean, in addition to Japanese and Chinese. AWS Assistance Middle will be displayed in the language you pick out from the dropdown of offered languages in Unified Settings of your AWS Account.
Here is a new AWS Help Heart page in Korean:
You can also access consumer service, AWS documentation, technical papers, and help discussion boards in Korean.
Acquiring Begun with Your Supported Language in AWS Help
To get started out with AWS Aid in your supported language, create a Assist circumstance in AWS Support Middle. In the remaining phase in generating a Support case, you can select a supported language, such as English, Chinese (中文), Korean (한국어), or Japanese (日本語) as your Most well-liked get hold of language.
When you opt for Korean, the tailored get in touch with possibilities will be revealed by your assist plan.
For instance, in the circumstance of Fundamental Assistance prepare customers, you can pick World wide web to get guidance by way of e mail, Cellphone, or Dwell Chat when readily available. AWS customers with account and billing inquiries can obtain guidance in Korean from our customer assistance reps with proficiency in Korean at no more cost throughout company several hours described as 09:00 AM to 06:00 PM Korean Standard Time (GMT+9), excluding holiday seasons and weekends.
If you get technological guidance for each your Aid plan, you may well choose Website, Cell phone, or Dwell Chat depending on your Aid system to get in contact with assist personnel with proficiency in Korean, in addition to English, Japanese, and Chinese.
Right here is a screen in Korean to get technological assist in the Organization Assist strategy:
When you make a assistance situation in your most well-liked language, the case will be routed to assistance employees with proficiency in the language indicated in your most popular language variety. To master a lot more, see Receiving commenced with AWS Aid in the AWS documentation.
Now Out there
AWS Guidance in Korean is now out there currently, in addition to English, Japanese, and Chinese. Give it a attempt, study a lot more about AWS Aid, and ship opinions to your typical AWS Assistance contacts.
– Channy
This article was translated into Korean (한국어) in the AWS Korea Blog site.
