June 23, 2024

Democratizing conversational AI with a self-serve, low-code platform


The current excitement all over ChatGPT has propelled AI into a increased aircraft of nuanced, normal conversations. Buyers across the globe put in hours “talking” to the bot, in awe of its capacity to respond like a human.

ChatGPT is good for generic conversations. But, when it comes to generating a bot for our company desires, is it definitely that effortless? 

Regrettably, not. And that is precisely the hole that we established out to fill although generating Yellow.ai a self-provide platform.  

The Challenge

Most of the items in the conversational AI area fall into two wide groups: a) Effortless to established up, but with restricted customization & means to fix business enterprise difficulties and b) Business-completely ready, very customizable platforms, but intricate and code-heavy.  

Companies now face this problem – if they choose for a extremely customizable system, they want to greatly depend on their builders to make, practice and regulate chatbots. Company people have nearly no control around the bot-constructing process – impairing the adoption of the tool and the innovation that can appear from it. This seriously boundaries an organization’s ROI from a strong conversational AI platform.

So, is there a way to strike a harmony? Can we develop a system that is not only powerful but also easy to use?

The solution- Do much more with a lot less

Our eyesight at Yellow.ai is to place conversational AI and automation talents in the hands of each one small business consumer, from the founder of a smaller organization to the support admin at an enterprise. To attain this we have created a conversational AI platform that enables customers to design, construct, test, and start digital assistants quickly without having code. We also spend heavily in our ecosystem to present users with the very best probable help, enablement, and community, that unleashes innovation from the base up.

Yellow.ai’s low-code, self-provide cloud organization grade platform is made for specialized and organization buyers alike. Users can utilize pre-built templates to build conversations, just take benefit of dynamic NLP that removes bot teaching, and just take their chatbot stay in minutes, conserving a great number of several hours and increasing operational effectiveness. 

The response from our consumers has been astounding. In point, this is what a single of them had to say. 

“I have witnessed a number of platforms that allow us to produce journeys by employing code. We have to have a developer to do all the things, but with the support of yellow.ai, it mainly assists us to get rid of dependency with the developer and it is an uncomplicated system to comprehend how it operates.”

Huzaifa Dhapai, Digital Mktg. Trainer – IIDE, Founder – WebVerge

The three pillars of Yellow.ai’s self-provide technique

  1. Enriched UI/UX ( seamless onboarding)
  2. Templates & market ( pre-crafted workflows)
  3. Enablement and assistance (local community, academy, docs, guides)
  • We give a no cost trial on our internet site for 21 days, so that users can indication up on the system and get started developing a bot from working day 1. 
  • Employing our marketplace, they can opt for from 150+ templates and import a bot template based on industry or a particular use case. We also support distinct channels, and integrations so that buyers can experiment with unique use cases.
  • When the layout is performed, users can preview the bot, check the workflow and take it live. Employing the dashboard they can evaluate the bot’s effectiveness and consider inventory of how very well it labored.
  • To help consumers to understand the platform greater, we have also curated tooltips, walkthroughs, and function descriptions. 
  • What’s far more, users can also access training methods in our academy and document library. Moreover, they can request aid by way of our assistance chatbot and group.   

What is Yellow.ai Academy?

Accessibility to comprehensive coaching and programs, exactly where consumers can study a lot more about the platform, and showcase their capabilities. In the earlier year, we have had 1841 person registrations and 64 instruction sessions. 

What does the Yellow.ai Doc Library deal with?

We’ve additional 150 new articles or blog posts, a highlight search to accessibility paperwork simply. This has decreased system-relevant queries by 60-70%.

How can Yellow.ai Neighborhood assist you?

The Yellow.ai neighborhood has 233 customers 926 issues have been posted on the community and end users ordinarily acquire replies in significantly less than 5 hrs.

The impact 

Launched 1000+ bots on the cloud platform

Opening up the system and building it far more obtainable to small business users has considerably improved the tempo of innovation. In the past 12 months, our shoppers released much more than 1000 bots,  the maximum at any time in recent moments. 

Drove 30% adoption utilizing marketplace

With 150+ templates on the marketplace, customers unlocked the prospective to automate 1000’s of use conditions throughout industries.

Decreased code by 80% for more rapidly deployment

By including templates and nodes, we lessened the code on the platform by 80%. With our drag-and-drop builder, buyers could very easily style and design, prototype and start flow, as an alternative of relying on their technological teams. Now it takes significantly less than 2 times to start a prototype.

Unlocked creativity by way of enablement

We have done multiple hackathons with 100+ builders, and companions and ended up surprised at the exhibit of creative imagination – from developing a taco bot to scouring via 300 web pages of the ‘Dungeons & Dragons’ information, they identified wonderfully resourceful approaches to discover the alternatives that Yellow.ai has to present.

Schooling session with a single of our associates, Teleperformance, in Mexico.

Observe: We’re performing on something that will assistance you generate your individual bots based on a personalized-designed template. Stay tuned!

See our self-services manner in action.

Be aware: We’re doing work on one thing that will aid you create your own bots dependent on a customized-produced template. Continue to be tuned!


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