Software Features: LiveHelpNow 2022 Year in Review


Software Features: LiveHelpNow 2022 Year in Review

LiveHelpNow has been a leader in providing reliable customer service software for over a decade. This year was no different. LiveHelpNow has continued to expand its suite of customer service solutions to meet the ever-growing needs of businesses. In this review, we take a look at some of the most impressive features of LiveHelpNow that were released in 2022.

Live Chat

LiveHelpNow’s live chat feature allows businesses to quickly respond to customer inquiries and provide real-time support. This year, LiveHelpNow made several improvements to the live chat feature, including:

  • Automated Chatbot: LiveHelpNow now offers an automated chatbot that can help customers with basic inquiries. The chatbot uses natural language processing (NLP) to understand customer inquiries and respond with relevant answers.
  • Instant Messaging: LiveHelpNow now allows customers to start conversations directly from their favorite messaging apps like WhatsApp, Facebook Messenger, Viber, and more.
  • Rich Media Support: LiveHelpNow now supports rich media, such as photos and videos, allowing customers to provide more detailed descriptions of their problem or inquiry.

Knowledge Base

LiveHelpNow’s knowledge base feature allows businesses to quickly and easily provide answers to common customer inquiries. This year, LiveHelpNow added several new features to the knowledge base, including:

  • SmartSearch: LiveHelpNow’s SmartSearch feature allows customers to quickly search the knowledge base for relevant articles. SmartSearch uses artificial intelligence (AI) to understand customer queries and deliver more accurate results.
  • Video Tutorials: LiveHelpNow now allows businesses to create video tutorials to help customers understand how to use their product or service. This feature is especially useful for high-tech products with complex user interfaces.
  • Social Media Integration: LiveHelpNow now offers integration with popular social media platforms, so businesses can easily share knowledge base articles directly to their social channels. This makes it easier for customers to find the answers they need in a matter of seconds.

Conclusion

LiveHelpNow is an invaluable tool for businesses looking to provide efficient and effective customer support. The features released in 2022 demonstrate LiveHelpNow’s commitment to providing businesses with powerful customer service software. We look forward to seeing what features LiveHelpNow adds in the future.

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