June 8, 2020—Dallas—TeamSupport, an award-profitable organization-to-enterprise (B2B)-focused purchaser support software alternative, is named to the record of Ideal Assist Desk Software for 2020 by Digital.com.
Electronic.com, a primary unbiased review internet site for compact business on line resources, merchandise, and expert services, picked the major 13 solutions dependent on client suggestions, pricing, and program options.
“Our authorities evaluated methods for this checklist that had capabilities important to small small business these kinds of as a self-assistance portal, a ticketing method for groups to sort and prioritize requests, social media integrations and much more,” mentioned a representative from Digital.com. “TeamSupport provides adaptable pricing and a platform that can be custom made to fulfill the requires of each and every enterprise.”
TeamSupport is designed especially for the unique wants of B2B corporations with an emphasis on the entire B2B customer, alternatively than a target on the individual contact or ticket.
“Each and each individual day, we attempt to support companies build solid and lasting interactions with their prospects,” explained Robert C. Johnson, CEO, TeamSupport. “So, what can make this recognition so meaningful is that it is in component centered on opinions from our prospects.”
Melissa Hendrick, Main Internet marketing Officer, TeamSupport, agrees. “It’s all about constructing a holistic perspective of the shopper, definitely comprehending their requirements, and lessening the time it requires to solve their situation.” She goes on, “Many B2B shopper guidance computer software vendors are shifting their focus absent from little firms in favor of substantial enterprise. At TeamSupport, we embrace enterprises of all dimensions, which includes the compact companies that Electronic.com serves.”
Electronic.com designed this tutorial to help compact organizations and startups make educated decisions about purchaser support remedies. To obtain the entire listing of major support desk software program units, remember to go to https://digital.com/blog site/enable-desk-software/.
Johnson concludes, “This recognition by Electronic.com will enable us accomplish our intention of turning into the most reliable B2B customer assist computer software resolution on the sector.”
TeamSupport is an award-successful buyer assistance software program corporation crafted particularly for the exceptional requirements of B2B (organization-to-enterprise) organizations. Produced by business industry experts who lived by way of the struggles of being a B2B organization in a B2C (organization-to-shopper) help entire world, TeamSupport has invested the past 10 years making a item to help companies develop more robust shopper interactions. With an emphasis on streamlined collaboration among the groups and built close to the entire B2B buyer, relatively than targeted on each individual unique speak to or ticket, TeamSupport stands on your own as the main aid software program answer developed for enterprises who will need to aid other companies solve issues.
Connie Glover, VP Marketing and advertising Communications, TeamSupport, [email protected]