TeamSupport is all about consumer-centricity it is designed in our DNA. So, we regularly update and enrich our items to guarantee we’re providing you, our consumer, with application that can grow with you and help your purchaser service initiatives. In depth beneath are the options we have unveiled in the to start with quarter of 2023:
OUR Client Guidance TICKETING Process
- New Ticket Template
Shoppers can now improve their shopper guidance crew performance by producing ticket templates based on their item styles.
- New Attributes Get
Empower assist agents to get the job done more efficiently by grouping tickets of the very same variety with each other in order of value established by you. Users can now build different website page sights centered on ticket varieties.
OUR Dwell CHAT Software
- Display Sharing
For faster time-to-resolution, clients can now use monitor sharing abilities to avoid back again and forth thoughts involving the agent and person. With the capacity for agents and customers alike to share their display directly in reside chat discussions, a smoother shopper working experience is inescapable.
- New Messaging Channels
Empowering enterprises to maximize their audience get to, we’ve included two extra messaging channels to our shopper chat software package: WhatsApp and Google Enterprise Messages.
With WhatsApp, you can attain a world viewers via the comfort of their textual content-like interface. WhatsApp is the worlds most preferred, dependable, and protected messaging app.
By linking your Google Organization Profile, you can employ our new integration with Google Business enterprise Messages to interact with consumers instantly from their Google Maps or Look for query.