Yellow.ai is revolutionizing purchaser company across the world, by furnishing on-demand and prompt query resolution throughout customer’s chosen channels and now Genesys shoppers can leverage Yellow.ai’s Omnichannel Integrator on AppFoundry to allow delightful encounters for the finish user.
Yellow.ai can integrate with Genesys PureCloud in a number of clicks to guarantee that clients are straight linked with a reside agent and get powerful resolutions. Scale your customer support operations with stay chat on Yellow.ai’s Dynamic Automation System.
What can you do with Genesys Integration?
Seamless transfer to agent
Self-provide can support give quick and successful resolutions to prospects but what about sophisticated queries which want a human contact? Empower seamless transfer of calls from dynamic AI agent to human agent for consumers queries needing in-depth understanding of situation and resolutions.
Clever handover with ongoing context
Transfer contextual details and heritage of discussion with AI agent white transferring the call to human agent to ensure constant knowledge and efficient resolution.
Omni-channel client help
Empower seamless transfer to human agents throughout a number of channels to guarantee related encounters and query resolution about textual content, mail, voice and extra.
How to set up the connector from Genesys AppFoundry
Customers can set up Yellow.ai Omnichannel Connector from the Genesys AppFoundry. Mentioned as a premium application on AppFoundry, Genesys prospects can leverage the omnichannel connector to quickly allow agent guidance over various channels and go are living.
How to combine Yellow.ai with Genesys PureCloud
1. Login to Yellow.ai platform
2. Launch ‘Integration’ module
3. Look for and choose ‘Genesys PureCloud’
4. Duplicate pursuing details from Genesys PureCloud
- Host URL
- Client ID
- Shopper Secret
- Integration ID
5. Click on on ‘Connect’
How to incorporate Live Chat on Chatbot
1. Start ‘Studio’ module
2. Click on on ‘Create new flow’
3. Research and import ‘Genesys Cloud’ template
4. Take a look at the move, and go are living!
Empower live chat for your buyers in number of straightforward methods!